• 890 Westfall Road Suite B | Rochester, NY 14618
  • 585.442.6960

Get started with video medicine today!

New Users to Video Medicine

1. Click our Video-Chat icon to the right.
2. Select 'I am a Patient' under Registration on the right side of the page.
3. Fill out your information.
4. Use group key: Rholistic
5. Click 'Register'
6. Check your email to confirm the registration.

Returning Users to Video Medicine

1. If you are already registered, simply login on the left side of the page!
Use your login to access VideoMedicine and live chat with our doctors and medical professionals!
You can also download the VideoMedicine app to your iphone or android and log in to chat with us.

Providers at your fingertips!
Why wait weeks or months for an appointment?

Step 1

Install the VideoMedicine app from the Apple App Store or Google Play, register after reading our User Agreement, and you are ready to go.

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Step 2

You can select our provider to consult with who is either online now, or request an appointment * for a future date. Please note that whether you have a scheduled, or instant consultation, you must initiate the call. The provider cannot call the patient.

Step 3

Add your account balance using your credit card. You need to have enough money to pay for the call in your account balance, which can be returned to your credit card at any time using our simple refund option. Important note: in order to start a call, you must have a minimum account balance that covers the cost of the appointment. The provider can decrease the time charged if they wish to do so. This minimum is in place to ensure the provider will get paid for their time.

Your health care information and privacy is a priority. Our security standards are HIPAA compliant for your protection. Your online health professional is required to respect your privacy and uphold HIPAA standards.

*All appointments need to request at least 10-minutes of the provider’s time. It is not practical to manage a schedule with appointment requests less than 10-minutes. In some instances, the provider may, at his or her discretion, charge you for less than 10-minutes at the end of the appointment.